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  • For Beginners – NVC Introduction
  • Cards and Vouchers
  • Other things
  • Printed things
  • Empathische_Zeit
  • English Things

General Terms and Conditions

General Terms and Conditions

(The following General Terms and Conditions also contain legal information on your

rights in accordance with the provisions on contracts in distance selling and

electronic business transactions).

1. Scope of application

All deliveries by Claudia Broadhurst to consumers (Section 13 BGB - German Civil

Code) are subject to these General Terms and Conditions (AGB).

A consumer is any natural person who concludes a legal transaction for a purpose

which cannot be attributed to either his commercial or his self-employed professional

activity.

2. Contractual Partner

The sales contract is concluded with: Claudia Broadhurst, Große Nübelstraße 5,

25348 Glückstadt. You can reach our customer service for questions, complaints

and objections on weekdays from 10 a.m. to 5 p.m. by telephone at +49 4124 7601

and by e-mail at info@empathikon.de.

3. Offer and contract conclusion

3.1 The presentation of the products in the online shop is not a legally binding offer,

but an invitation to treat. Errors excepted.

3.2 By clicking on "Buy" you place a binding order for the goods listed on the order

page. The purchase contract is concluded when we accept your order by means of

an order confirmation per e-mail immediately after receipt of your order.

4. Right of Revocation

4.1 Consumers have the following right of revocation.

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Revocation Notice

Right of revocation

You have the right to revoke this contract within fourteen days without giving

reasons.

The revocation period is fourteen days from the day on which you or a third

party named by you who is not the forwarder took or has taken possession of

the last goods.

 

In order to exercise your right of revocation, you must inform us (Claudia

Broadhurst, Große Nübelstraße 5, 25348 Glückstadt, Germany) of your

decision to revoke this contract by means of a clear declaration (e.g. a letter,

fax or e-mail sent by post). You can use the attached model revocation form,

which is not mandatory.

 

In order to comply with the revocation period, it is sufficient that you send the

notification of the exercise of the right of revocation before the expiry of the

revocation period.

 

Consequences of revocation

If you revoke this contract, we shall reimburse to you all payments we have

already received from you, including delivery charges (other than additional

charges resulting from your choosing a different method of delivery from the

cheapest standard delivery offered by us), immediately and no later than

fourteen days from the date we receive notice of your revocation of this

contract. For this refund we will use the same means of payment that you used

for the original transaction, unless expressly agreed otherwise with you; in no

event will you be charged for this refund. We may refuse to refund until we

have received the goods back or until you have provided evidence that you

have returned the goods, whichever is the earlier.

 

You must send back or hand over the goods to Claudia Broadhurst, Große

Nübelstraße 5, 25348 Glückstadt without delay and in any case within fourteen

days of the day on which you notify us of the revocation of this contract, at the

latest. This period shall be deemed to have been observed if you dispatch the

goods before the expiry of the fourteen-day period. You must bear the direct

costs of the return of the goods.

 

You are only liable for any depreciation in the value of the goods if such

depreciation is due to handling of the goods that is not necessary to examine

their nature, properties and functionality. 

 

End of the revocation notice

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4a. Return costs when exercising the right of revocation

If you make use of your legal right of revocation (see revocation instruction), you have to

bear the regular costs of the return if the delivered goods ordered and if the price of the

goods to be returned does not exceed an amount of 40 euros, or if the goods have a higher

value than this and you have not paid for them or contractually agreed to a part payment at

the time of revocation. Otherwise the return is free of charge for you.

5. Prices and shipping costs

5.1 The prices stated on the product pages include the statutory value added tax and other

price components.

5.2 Information about additional shipping costs can be found in the Shipping conditions.

6. Delivery

6.1 The delivery takes place within Germany with DHL/Deutsche Post. Further information

can be found in the Shipping conditions.

6.2 Information on delivery times can be found on the respective product page..

7. Payment

The payment can be made by cash in advance, cash on delivery or direct debit. Cash

payment is also possible in the case of self-collection.

Further information about the order process

Once you have found the desired product, you can add it to your shopping basket, without

obligation, by clicking the "Add to shopping basket" button. You can view the contents of

the shopping basket at any time without obligation by clicking on the link "Show shopping basket".

You can remove the products from the shopping basket at any time by clicking on

the "Remove from shopping basket" button. If you want to buy the products in the shopping

basket, click the button "Checkout". Please enter your data. The mandatory fields are

marked with an *. Registration is not required. Your data will be encrypted during

transmission. After entering your data and selecting the method of payment, click the

"Continue" button to go to the order page, where you can check your entries again. By

clicking the button "Buy" you complete the order process. The process can be aborted at

any time by closing the browser window. You will find further information on the individual

pages, e.g. on correction options.

Contract text

The contract text is stored on our internal systems. You can view the general terms and

conditions at any time on this page. If you have created a customer account, you can view

your customer data at any time under "customer login"- The order data will be sent to you by

e-mail. After completion of the order, for security reasons the contract text is no longer

accessible via the Internet.

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